Frequently Asked Questions

Returns and Refunds

What products can I return?

All products sold on can be returned for free provided product is not damaged or defaced.

What are the conditions for my return?

Call our customer care at 0302905480/ 0243492703/ 0542302464. Next, package your product and include all tags, accessories or free gifts you received. We will contact you to arrange a pick up or drop off.

How long do I have to initiate my return?

You can initiate your return within 7 days of delivery. For example, if you received your order on the 1st, then you have up to the 8th to request return.

When can I get a refund?

You can get a refund if you returned an order with the product in the shape as you received delivery. The request for refund should not exceed Hill Bill’s 7 day return policy.

How will I get my refund?

Refunds are done using the same method of payment as the one done during payment.

How long would it take to get my refund?

Once your item has been received, expect an overall duration of 10 days to receive your refund.

I haven’t received my card refund reversal yet, what do I do?

Please be rest assured that your card will be credited within 10 to 12 working days after the acceptance of your return. Don’t hesitate to contact our customer care center at 0302480905.

I received something I didn’t order. What do I do?

Always check if possible that the item delivered matches what you ordered for on delivery. If item is taken, you can still return within the 7 days period.
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